Highpoint Lodge Care Home

 

Our Outlines of Care

 

• To afford every resident the courtesy, respect and privacy that is the right of every individual.

 

• Provide each resident and their families with information to assist them in their choice of their care. To suit the wishes and needs of our residents, in consideration to the planning of individual care, which is appropriate to their needs.

 

• To update our care on a regular basis, with our residents to obtain our effectiveness in their care. To achieve a high standard of quality and satisfaction.

 

• To provide relatives the opportunity to be actively involved in the care of residents in this home. We will always discuss any anxieties, openly and honestly.

 

• To ensure that the right of every resident to be kept informed and involved with their care and treatment plan.

 

• To provide an environment which promotes the safety of all residents, their family and our staff.

 

• To ensure that our residents are cared for by our staff, with a caring approach and who have developed a sound knowledge, a positive attitude and skills based on our identified Philosophy of Care.

 

• To ensure our staff acknowledge the importance of individuality in our residents needs. This creates a balance in the individuals right to recieve the correct care, and  their right to be involved in decisions, therefore preserving their dignity.